Feb. 24, 2026
Rachael Davila on The Business Spotlight with Dori DeCarlo
At Extra Hands VA Rachael Davila says imagine how good it will feel when you can put your focus back on what matters most!
Rachael Davila is a Virtual Assistant mentor, author, and founder of Extra Hands! Virtual Assistance. A seasoned VA since 2005, Rachael has seen both sides of the desk—hiring her first VA in 2021 gave her a deep understanding of the challenges business owners face when it comes to delegation.
Through her mentorship, agency, and popular podcast Hey! Do I Need a VA? Rachael has helped countless entrepreneurs find, hire, and work effectively with the right-fit Virtual Assistants, those who truly match their business needs, not just the cheapest. Her mission is simple: to turn overwhelmed entrepreneurs into confident delegators by bridging the gap between VA and client for smoother, more productive partnerships.
Join host Dori DeCarlo on The Business Spotlight and connect with Rachael at ExtraHandsVA.com and on LinkedIn, Facebook, Instagram and buy The “Hey Do I Need a VA” Book, too!
Be sure to follow us on Facebook, Instagram and BlueSky and click here and come tell us your story!
Please support UnsilencedVoices.org a global 501(c)3 nonprofit that empowers survivors of domestic violence, sexual assault, and human trafficking. We thank Smith Sisters and the Sunday Drivers for our theme song, "She is You".
WordofMomRadio.com - sharing the wisdom of women, in business and in life.
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WEBVTT
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She is sure, she is true, she is straw is straw,
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She is true, is true, she is praise, pray, she
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is she is you.
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Hello, everyone, welcome to today's Word of Mom Radio. Here
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on the Word of Mom Media Network. I'm your host,
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Dory Di Carlo, and you know we are here week
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after week, show after show, breaking those myths that morepreneurs
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and business women, especially those of us building our own
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businesses from home, that we're just dabbling in between bake
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sales and getting our nails done.
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We're not.
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We are smart, we are savvy, and we are sharing
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the wisdom of women in business and in life. And
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I'm looking forward to bringing today's guest into our business spotlight.
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Rachel Dabla is a virtual assistant, mentor, author and founder
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of Extra Hands Virtual Assistance, a season to VA since
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two thousand and five, Rachel has seen both sides of
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the deck. Hiring her first VA in twenty twenty one
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gave her a deep understanding of the challenges business owner's
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face when it comes to delegation. Through her mentorship agency
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and popular podcast, Hey Do I Need a VA, Rachel
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has helped countless entrepreneurs find, hire and work effectively with
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the right fit virtual assistance those who truly match their
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business needs, not just the cheapest. Her mission is simple
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to turn overwhelmed entrepreneurs into confident delegators by bridging the
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gap between VA and client for smoother, more productive partnerships.
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As somebody who has a VA who I love, I'm
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so glad you're doing this. So with all that said, Rachel,
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welcome to Word of Mom Radio.
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Thank you for having me, Dori.
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It's my pleasure and I would love for you to
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take us on your journey that has now led to
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the creation of virtual hands, of extra hands, virtual assistance.
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So it goes all the way back to two thousand
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and four. I was working for a corporation and I
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had two young kids at home. And you know, any
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mom who works for somebody else knows that as soon
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as you get vacation time, it's gone because your kids
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get sick, or you know, you use it up in
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all kinds of ways, not for what it's meant for.
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And right before Thanksgiving, they let us all know that
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we were getting downsized in the new year, and I
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started to research what could I do that I enjoyed,
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but that still gave me the flexibility to be home
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for my young family, and I found virtual assistance on accident.
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I was looking at something completely different and I came
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across a website and the woman on the other end
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talked to me for an entire hour about being a
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virtual assistant and what it looked like and what it was,
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and I felt the magic of that, knowing that that
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was what I wanted to be when I grew up,
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at least at that point. And I started a twenty
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week training program and every assignment we had I put
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into practice so that when my job was done, then
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I could just step into my business. And the program
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itself wasn't to teach the tools of the trade, but
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the idea, the identity of becoming a business owner as
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a virtual assistant, and I just felt that that was
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such a unique I didn't know you could make a
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job out of a career out of being an administrative
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assistant for small businesses, and I loved every piece of that,
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and I stepped into a niche that was something I
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had grown up with. My dad was a promotional products
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factory rep multi line, so he traveled all the time
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and needed an on site or not really on site,
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but you know a centerpoint of contact, and I had
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been a stage manager and I loved being the center
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point of contact for the production, and so it felt
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like the right fit. And you know, over the years,
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my client base has shifted and pivoted, and I've had
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to readjust what I learned, what I do, what I offer,
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But being the behind the scenes person for a business
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owner so that they can shine in front of their
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clients has always been just soul filling. So that's kind
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of the journey. I started it because I was a mom,
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because I wanted to be home for my kids. I
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was able to build my business while they were in
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school and get this story, never sick, never needed the
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day off again because I was home and they didn't
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you know that I didn't need to stress about where
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that time was going to come from. And so but
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it's been just an amazing I was valued. I wasn't
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a line item on a spreadsheet. I was a valued
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member of a team, and I got to contribute to
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people's businesses in a way that they didn't even know
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was possible, and that I was just bringing my expertise
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and my zone of genius to what they wanted to accomplish.
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And it just I still get to do that, and
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I love that on a daily basis. So Mondays, I
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don't stress about Mondays anymore. I love Mondays because they
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get to go back to work and do stuff.
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It's funny you say Mondays. When my kids were young,
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I used to call it menial mom Monday because I
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didn't have time on the weekends to do laundry and
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food shopping. My kids were all in sports. I had
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sometimes ten games in a day on a Saturday and
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a Sunday. Oh yeah, it was crazy. So I was
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all over. So Mondays was my laundry shopping blah blah blah.
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Now it's word of Monday. It's my recording day and
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I back to back record I kind of translated it
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over and now I'm a MEMI. So there have been
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times my grandchildren have been with me when I've recorded
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my granddaughter's five memimember when I would do the show
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with you and she would be waving as we were
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doing our zoom recordings and things. My grandson has asked
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questions every once in a while when he found his
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subject fascinating. So I know exactly what you need insofar
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as when you are your own boss. Especially as a VA,
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you have the time because of all the scheduling devices
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that there are out there to be able to take
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the chunk of time that you need when it doesn't matter.
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If you're doing it at three o'clock.
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In the morning, because it is on your own time
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that you are now moving it across in that whole
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realm of VAS. What are some of the myths that
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you are constantly fighting against because people, you know, oh,
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I tried it once, it was awful, I didn't have
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a good time. What do I do people who are
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gun shy about giving somebody that kind of control of
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their online presence.
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So in two thousand and five when I started, no
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one knew what a VA was. I mean, every time
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I said, hey, I'm a VA, they thought I worked
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for the Veterans Administration. And so I've always had to
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educate people on what it is that a virtual assistant
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does and why it's valuable. And now twenty years later,
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everyone knows what a virtual assistant is, but the term
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has become so synonymous with everything from an AI chatbot
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on a website all the way up to executive level
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administrative support. And so I feel like people come into well,
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I need a VA. I need a VA. Everyone keeps
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saying I need a VA, And so they come in
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with this mindset of just hire someone. You know, everywhere
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you look it's outsource it Philippines, India. You know you
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can find a five dollars VA to do what you
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want to do. But what many coaches and books and
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people don't say is know yourself as a business owner.
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Because as wonderful is all the different virtual assistance out
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there are, they're not right for every client. And I
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am a firm believer that there is a right fit
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for everybody. But you have to take into account your
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leadership style, your managing style, how well do you know
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your business and the tasks that you're handing off so
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that you can clearly communicate does it look right? Does
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it sound right? Is that me? Do I want that
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to represent me? And many clients are in that state
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of overwhelm where they just need help anybody will do
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because I just can't do it all. And they're in
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that place of I just got to hand this off.
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Not many have their systems and processes in place or
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documented where somebody could just step in and take it over.
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And one of the myths is all virtuals systems are
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the same. Well they're not. And I tell clients about
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I call them doers and collaborators. So a doer is
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somebody who says, tell me what to do and I'll
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do it. They'll do it great. They work well with
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clients who have clear processes and procedures, can clearly communicate
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what they're looking for and right then the ve can
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just step in and do the tasks as outlined. On
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the other side, collaborators are more solution oriented. They look
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at the big picture, what are the tasks that you
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are asking about, and where do they fit in your goals,
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your dreams, the direction for your business, and they often
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say here's how I can help. What we can do
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is X, Y, and z, And those types of vas
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are good for visionaries people who are at that high
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level thinking but can't break the tasks down to individual steps.
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They don't necessarily have their systems and processes in place.
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They might go, well, I know I need to add
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social media. I don't know what that looks like, I
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don't necessarily understand how it fits in, but I need
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to add it. And so then AVA can step in
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and maybe say, well, what are you using it for?
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What do you want it to look like, what do
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you want it to include? What's the messaging? They ask
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more questions. Where a doer is all the ownership is
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on the client, As a collaborator, they take on more
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of the ownership and leave the lead the relationship a
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little bit more. And so what I find when things
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don't work out, it's usually because the client needs a
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collaborator type and they've hired a doer type and they
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didn't have all the things in place for that. And
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so even just the understanding that there are different types
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of ways that VAS work and what they do can
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really help a client to determine, oh, I really need
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that solution one right versus the doer one because I
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don't have those things in place. And I also tell
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clients you can hire collaborator first to help you get
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all those things in place and then hand those tasks
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off to a more doer type because VAS will work together.
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We're very collaborative in that, you know, I have I
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have friends and colleagues that fill in the gaps that
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I don't do because I'm like, I can't do everything,
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and there's a lot of things that I don't want
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to learn how to do. And my close friend Leanne,
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she's the techie side. I'm more of the creative side,
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and so we fill in each other's gaps. But she's
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always telling me I can't break the Internet, and I'm like,
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I might beg to differ because it freaks me out
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some of the technology aspects. And so having a circle
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of colleagues, we can get work done even if we're
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not the ones doing it. And so I think a
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lot of clients come in thinking I have to have
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one VA who does everything. And to your point, I
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think sometimes clients come in with but I don't want
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to hand off everything. I don't want to give up
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this piece of what I do. The truth is you
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don't have to. The truth is within every task. I
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mean you've probably seen it, right. You write one item
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on your to do list and it ends up being
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like fourteen different steps. Within those steps are things that
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you want to do and things that you would love
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somebody else to do. And so a VA does not
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have to take over a whole thing. They can take
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on the elements that the client doesn't want to do.
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And so it still goes back to how well do
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you know what you're doing, and how well do you
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know yourself? Right? What are the gaps that you have?
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We all have gaps. When I hired my first VA,
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I did none of the pre work I tell people
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to do in my book. That's where the book came from,
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was me learning all of that pre work stuff. But
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I thought, erroneously, I didn't know the two kinds of
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vas at that point in time. I thought all vas
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were the same. And I'm awesome, So everyone's awesome. My
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VA is awesome. They're they're still with me. But they
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were a high school senior. They did graphics beautifully, but
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they were very much this is a side job, something
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I'm doing for extra money, not a business. And we've
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spent three years mentoring that it is a business, and
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you got to think of it as a business. And
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that's also a myth I think that people have. My
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neighbor's daughter can do bookkeeping or data entry, so she's
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a virtual assistant. Well not necessarily, they just like doing
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the tasks. So my definition is a virtual assistant is
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a business owner working with business owners to do the
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administ straightive in operations virtually. And I think a lot
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of people get caught up with, well, if I can
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just find somebody to do this thing, then they're my
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virtual assistant. And that's not that kind of waters it
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down a little bit too.
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On that note, think of what Rachel just said. We're
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