July 21, 2025
Lisa Talbot in The Business Spotlight with Dori DeCarlo
Lisa Talbot, Founder of True North PM Services, knows that scaling your business shouldn't mean scaling your stress!
Lisa Talbot, Founder of True North PM Solutions, specializes in helping growing businesses streamline operations and scale smoothly. As businesses expand from five employees to 10, 15, or more, the processes that once worked often start breaking down—leading to inefficiencies, overwhelm, and lost time.
That’s where Lisa comes in.
With years of experience managing projects across industries—from nonprofits and agriculture to fiber optics and Fortune 500 software deployments—she’s seen firsthand how the right systems can reduce chaos, save time, and support sustainable growth. Lisa takes a practical, hands-on approach to problem-solving.
Lisa has developed a deep expertise in the PMBOK methodology while embracing agile and hybrid frameworks to suit the unique demands of each project. No two projects are alike, and that’s what excites her—untangling complex workflows, streamlining inefficiencies, and presenting clear, actionable plans that empower teams to succeed. Scaling a business shouldn’t mean working longer hours—it should mean working smarter. Let’s make that happen.
Join host Dori DeCarlo for The Business Spotlight and connect with Lisa at TrueNorthPMSolutions.com and on LinkedIn.
Please support UnsilencedVoices.org a global 501(c)3 nonprofit that empowers survivors of domestic violence, sexual assault, and human trafficking.
We thank Smith Sisters and the Sunday Drivers for our theme song, "She is You".
Be sure to connect with us on BlueSky, Facebook, Instagram, Twitter, and come tell us your story!
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WEBVTT
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She is sure, she is true, she is straw is straw,
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She is true, is true, she is praise, pray, she
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is she is you.
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Hello, everyone, welcome to today's Word of Mom Radio. Here
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on the Word of Mom Media Network. I'm your host,
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Dori Di Carlo, and you know we are here week
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after week, show after show breaking those myths that mopreneurs
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and businesswomen, especially those of us building our businesses from home,
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that we're just dabbling in between bake sales and getting
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her nails done. We're not. We are smart, we are savvy,
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and we are sharing the wisdom of women in business
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and in life. And I'm looking forward to bringing today's
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guest into our business spotlight. Lisa Talbot, founder of True
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North PM Solutions, specializes in helping growing businesses streamline operations
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and scale smoothly. As businesses expand from five employees to
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ten or fifteen or more, the process that once worked
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often starts breaking down, leading to inefficiencies, overwhelm, and lost time.
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That's where Lisa comes in, with years of experience managing
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projects across industries from nonprofits and agricultural to fiber optics
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and fortune five hundred software deployments Lisa's seen firsthand how
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the right systems can reduce chaos, save time, and support
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sustainable growth. Scaling businesses shouldn't really mean working with other hours.
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It should mean working smarter, and Lisa wants to help
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make that happen. And I can tell you so much
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more about her hands on approach and everything else, but
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I'd much rather bring her in and let her share
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her journey. So, with all that being said, leads and
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welcome to Word of Mom Radio.
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Thanks Terry, thanks for having me. I'm excited to be here.
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And you know, I think that we're all looking for
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more time, whether it be in business or in life,
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and so I'm happy to share my story today with
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your listeners.
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I would love them, and I seriously i'd love for
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you to take us on your journey that led you
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from working for other companies and building them to now
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creating true NORTHOPEM solutions.
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Yeah.
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Thanks. I spent about probably closer to twenty years now
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in corporate America. I learned a lot. I've I had
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great teams and great leaders. I moved around in some
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companies and moved up the latter so to speak, and
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started a family and had young kids and maybe burnout
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isn't maybe the right word, because I wasn't burnt down.
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I just needed a different path for myself. And so
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I took the opportunity to do some reflection on what
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I was good at, what I enjoyed, you know, what
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was my favorite day at work, what was my worst
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day at work, and really tried to do like a
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then diagram of those things and put them together. And
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I was able to spend some time with my kids
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as they were growing up, and when they started to
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go to school, I thought this was the right time
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to start something different. And I say different, even though
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you know, many people have their own businesses, are in
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the small business arena, but for me, it was very
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different from corporate America to self employment, and I lucked down.
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I knew that I had this technology experience and I
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could work with systems, and technology came easy to me,
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and I knew that I could use that experience from
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corporate America and help, you know, smaller businesses and scaling businesses.
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And I happened to be dropping off my dog to
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daycare and all their systems were down, and I said,
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how can I help you like this? So it kind
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of evolved you know, with me thinking about what I
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wanted to do to you know, some luck on my side,
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and since then, I've been able to help nonprofits, solopreneurs
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and small businesses kind of get back their time, automate
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their systems, create space for them to really focus on
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what got them, you know, true north, they're true North,
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so that they can spend more time on that. A
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lot of small businesses or solopreneurs don't go into business
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because they want to be the CETO of their company.
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And so that's kind of where I jump in and help.
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And I'm not selling on, you know, a SaaS solution.
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I don't come in saying this is you have to
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be on this platform. I really look at how they're
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currently operating and come up with a custom plan based
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on what they're currently using or what their technology needs
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and skill technology skill allows them to operate.
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With Lisa for you, what was the biggest risk in
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taking the leap from corporate to starting your own business.
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I think it's the imposter syndrome. You know, it's the
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and I still have it today. I've been in business
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for coming up on just a year, so I'm fairly new,
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and I still think I'm I have this risk of
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uh not being able to get my next client right,
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there's there's lulls and there's uh So my biggest risk
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was like, could I really do this?
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Uh?
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Could I do I actually have the skills because when
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you're in corporate, you have teams, you have teams of
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people that help you. You have you know, mentors and
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experts that you can you know, kind of rub shoulders
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with when you have an issue. As a solopreneur, you
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don't have that, right you. I have some people that
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I can connect with, and I have my you know
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chat GPT that can help too, but it is really
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lonely almost And that was my my fear of could
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I do this h like I could in corporate when
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I kind of had a bigger support system.
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It's amazing though, because when you think about it as
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a mom, time management, scheduling, budgeting, troubleshooting, all of the
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things that you just do and moms, I don't think
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of giving ourselves enough credit realizing on the job training
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for any industry that we go into that happens and
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how that kind of translates and so for you, especially
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in tech, did it help you with that in missing
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that team of corporate backup.
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Yeah. I always say, like we should be able to
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put mom in the pandemic, mom in all these scenarios
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on our resumes. Because if you want to talk about
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agility and resilience and you know, emotional intelligence like that is,
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you know, those are things that you can't teach. You know,
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you can teach someone to code or to you know,
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find ways to automate, but you can't necessarily teach those
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softer skills that moms just innately have, right, And so
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I think that is one of my skills, right, Like
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that's part of our cape that we wear in being
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able to walk into some small small businesses that I
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don't know the industry, right, I just am coming in
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and listening to their story and hoping I could help,
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and that I mean, I continue to learn from them,
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just like it continue to learn from my kids every day.
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You know. My oldest just started a new camp today
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and I've been you know, nervous about it, and they
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just walk in there like they, you know, own the world.
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And I think, gosh, I wish I could you know,
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just walk in, you know, And maybe I do from
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a you know, present standpoint, but I feel like kids
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just have that attitude, and I sometimes have that imposter
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syndrome of like I'm you know, I'm pretending you know
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here and let's let's hope for the best.
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In that vein. How do you balance data driven decisions
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and your instincts, because you know, in the tech world,
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our webmaster, Linda Cherry, she and I have been doing
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websites since it was a dot com dialog, and there
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were times she would call me it sounded like Charlie
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Brown's teacher wa wah wah, wah wah. Would she say,
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you know, I just made a mistake and it saved
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me four hours. And it's things like that that it
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is on the job training. So how have you found
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that balancing, because obviously your instincts are there.
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I think that one of the biggest things is data,
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and I love data. I think it's it's important, it's everywhere.
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Sometimes we can get into kind of a decision where
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we can't make decisions because there's so much data and
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it could be read in different ways, it could be
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articulated in different ways. And but one of the things
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that I find is small businesses necessary don't necessarily have
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the data yet and they just feel the pain point.
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So when they one of the first things that we
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do is look at their current state, so we kind
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of take a step back and look at what is
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the process that you're dealing with, because they'll say, oh,
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this happens all the time, this is you know, this happens.
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You know, it's the biggest pain point. Well, when we
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actually you know, monitor and look at that process and
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start tally marking just simply on a post it note.
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I mean, it's not high tech by any means, but
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we find that that glitch or that workaround or that
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instant really only happens maybe twenty percent of the time,
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but it's so painful when it does happen that it
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that people think that it's the biggest problem, and so
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you know, that's it's that kind of is how we
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use data in small businesses when we don't obviously we
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can look at the analytics of their website and we
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can look at those things too, but sometimes it's just
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like what is the human process and what are the
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pain points that they're dealing with, and then coming up
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with like, Okay, we found all these pain points, what
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is the biggest one. What is so painful that you
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dread it, right, So that's where you're kind of using
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the instinct of the small business like I don't even
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like doing this process because it just like sucks the
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soul and life out of me. And that's that's my
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cue of like, that's the one we have to go
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work on first, because if if I can help that
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business with that one thing, like I think downstream effect
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will be so much better. And maybe, you know, maybe
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I've kind of proven myself right, like I've proven myself
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that I can help them, and we can you know,
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continue on with other processes that are causing such pain points.
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So it is a balancing act. But I think with
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data and small businesses, sometimes it is just what is
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most painful? What do you what are you dread doing?
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And let's let's follow that data point.
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That makes perfect sense to me because it usually does
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wind up something that is a minuscule part of something
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going on, but because it is that dreaded part, it's
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all encompassing. What advice would you want to give somebody
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who's afraid to take that first step, because it's almost
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reframing failure because failure shows that you're trying, you know,
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and it's how you learn from your mistakes, So how
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do you reframe that when you're trying to get yourself
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the courage to get out there and start.
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That's a good question for me, you know. I when
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I started True North, I've just started small. And that
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really has come from and that's what I promote as
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a philosophy of True North and talking to small businesses
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is let's just start small and kind of chip away
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at it. And that really comes from my own life.
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You know, I've been an avid runner for most of
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my adult life and have done many races, and just
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started swimming in the last couple of years and have
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started doing some racing. And you don't start out doing
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the half marathon, right, you don't you know, go out
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one day and say I think I'm going to start
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running thirteen miles. You start out with a training plan
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and you start out, or you do a couch to
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five k. What is the really terrible saying about eating
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elephant one bite at a time? I think starting small.
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I think if people are thinking about starting their own business,
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you know, it can be really easy as just like
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listening to some business podcasts on your way to your
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corporate job. It can be you know, know, maybe learning
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a new skill, taking a course to see if that's
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where you want to go in. And that's kind of
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what I tell my clients as well, is let's look
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at this whole process. It seems really big, but let's
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just see if one thing works. And sometimes we try
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things to your point and it doesn't work, but at
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least we know that it doesn't work. Now we can
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focus on something that might work and go from there.
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Because but it's really hard when you're kind of heads
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down and thinking, you know, trying to make profits and
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trying to keep everything moving to think, oh my gosh,
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if I fail, what is that really cost? But at
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the same time, if you succeed, what is the savings
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and what is the cost of you know, success. So
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it can kind of go both ways. And I think
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I'm just a glass half full type of person, but
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I guess my biggest advice would just be start small.
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We find you know something, you know, it's even the checklist, right,
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like you always try to check off the thing that's
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easiest done your to do list. I mean, that's that's
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really what it is, is try to start small and
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go and go from there.
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On that note, thinking what Lisa said, We're going to
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take a quick break, say thank you to our sponsors,
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and we'll be back here in just a moment. On
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Word of Mom Radio. She is brave, she is bold,
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